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Shipping & Returns

All orders are shipped via United States Postal Service or Federal Express. All standard orders are shipped within 3 business days from our warehouse in Hoboken, New Jersey. Actual delivery time will depend on delivery method chosen and your location. Rush orders are shipped the next business day.

All orders can be returned for a complete refund or an exchange within 30 days. Please enclose the reason for the return as well as a copy of the invoice that was emailed to you when you made your original purchase. Please send all returns to AquaJoe Products LLC, PO Box 6209, Hoboken, NJ, 07030.

Purchases of AquaJoe gear or drink powders from our resource page are fulfilled by a 3rd party and are not affiliated with AquaJoe Products LLC

*** FREE SHIPPING OFFER ***

  • Valid for orders of $19.99 or more
  • Valid for ONLINE orders only
  • Valid for orders shipped via USPS 1st class mail in the United States
  • Valid for consumer orders only
  • Free Shipping offer expires October 31, 2008.

    Please note that to avoid un-necessary packaging, all online orders are shipped without the retail box shown on the product page. Please recycle all shipping material.

    You can exchange your AquaJoe dispenser for FREE at any time. Please mail us your old AquaJoe(s) and a check or money order for $2.50 per AquaJoe to cover shipping & handling and we will send you back a new AquaJoe(s)! (US & Canadian customers only.)